• Admiral Patrick@dubvee.org
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        54 minutes ago

        Back when I was in the helpdesk trenches, the phone system did go out during business hours one time. Most relaxing day of my professional career.

        • LilB0kChoy@lemm.ee
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          48 minutes ago

          Years ago I worked for Target’s support call center and we had monitors with the call queues displayed throughout the floor.

          New people would get quickly corrected if they commented on the status of the queues. There was an unspoken look but don’t comment rule.

          • Admiral Patrick@dubvee.org
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            38 minutes ago

            Wow, we had totally different (but probably otherwise very similar) experiences lol. The big queue monitor was all our floor manager would talk about. Ever.

    • Mac@mander.xyz
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      6 hours ago

      Same with making quality or engineering changes in a friday. It’s just dumb.

      Nothing better than coming in Monday only to have to perform containment of all the bad parts produced over the weekend.

    • naeap@sopuli.xyz
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      11 hours ago

      Actually, in some industries this is actually a good thing

      If you can have a bumpy first day on Friday, and e.g. the warehouse is closed on the weekend, you can fix all the things you’ve seen on Friday during the weekend. And don’t have to suffer through a real rough week with in-production patching

      • Admiral Patrick@dubvee.org
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        7 hours ago

        True, and I’ve worked in corp IT for retail and we did actually do updates to the system on Fridays (or sometimes Saturdays) for exactly that reason.

        So it’s more a rule-of-thumb than a prime directive, I guess lol.

      • BorgDrone@lemmy.one
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        11 hours ago

        you can fix all the things you’ve seen on Friday during the weekend

        Just how I love spending my weekends.

        • naeap@sopuli.xyz
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          9 hours ago

          Well, that’s how my business trips usually look like.

          Work outside of usual production, but still somehow watch and verify your changes during production the next day, maybe producing hot-fixes, and trying to get some sleep until you can do your tests of changes at night, after you hopefully have swallowed all the fucking log data with a beer - and sometimes 2 and something stronger.

          Then you go to bed with an unresolved issue, wake up during the night with some kind of wacky dreamed up solution.
          Without any other option you hack it in, and it miraculously works.

          Then you go home and sleep - until some support call disturbs your Zen and you’re helplessly confused again …